Natural Gas FAQs

1. How does a WGES Fixed Price Plan work?
2. How does a WGES Variable Price Plan work?
3. Should I choose the WGES Fixed Price Plan or the WGES Variable Price Plan?
4. Please explain natural gas CHOICE to me.
5. Does the utility company mind if I choose WGES as my energy supplier?
6. Will I continue to receive one gas bill if I choose WGES as my gas supplier?
7. Will I be able to continue on the utility's budget bill program if I choose a third-party gas supplier?
8. Will I save money compared to what I pay my utility company?
9. What is a therm?
10. What is a Ccf?
11. What are WGES CleanSteps^SM Carbon Offsets?
12. Where can I learn more about WGES CleanSteps^SM Carbon Offsets?
13. What if I want to cancel with my current supplier and sign up with WGES?
14. What is the balancing charge?
15. What happens at the end of my contract term?
16. Who will come out to check for gas leaks and respond to emergencies?
17. Will I have to get new lines or a new meter?
18. Will WGES perform a credit check?
19. Who can help me with the utility portion of my bill?
20. How can I enroll?

1. How does a WGES Fixed Price Plan work?

   Your WGES natural gas price stays the same each month for the duration of your term. Because you’ll always know what your gas price will be, this plan gives you the most control and price predictability. Locking in a low price today is a smart decision since natural gas prices are likely to rise in the winter months when you use the most natural gas.

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2. How does a WGES Variable Price Plan work?

   Your WGES natural gas price is set monthly depending on market conditions. The WGES Variable Price Plan gives you the most flexibility while still being a solid economical choice for several reasons. WGES has an excellent track record of pricing our natural gas below utility rates. There is no long-term commitment or cancellation fee. If you decide to lock in our WGES Fixed Price Plan, you can do so at anytime with no enrollment delays.

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3. Should I choose the WGES Fixed Price Plan or the WGES Variable Price Plan?

   A WGES Fixed Price Plan gives you optimum stability, while the WGES Variable Price Plan gives you optimum flexibility. Either way, you can feel comfortable that becoming a WGES customer is a smart economical choice. Use the table below to compare plan features and determine which one works best for you.

   	WGES FIXED PRICE PLAN	WGES VARIABLE PRICE PLAN
   How it Works	Your gas price will be the same every month for the duration of your contract. You choose a one-year plan or two-year plan (where available).	Your gas price will change every month depending on market conditions.
   Advantages	Control and predictability over your monthly gas budget. Protection from seasonal utility rate spikes.	No long-term commitment with the flexibility to lock in a Fixed Price Plan anytime. History of low prices that often beat utility rates.
   Duration	1 or 2 years	Month to month
   Terms	Your agreement will be for 12 or 24 months (where available). Early termination provisions may apply.	Your agreement is month to month. There are no early termination provisions.
   Green Energy*	5% (3.5% for commercial businesses) of your natural gas supply matched with WGES CleanStepsSM Carbon Offsets to promote clean air and water locally.	5% (3.5% for commercial businesses) of your natural gas supply matched with WGES CleanStepsSM Carbon Offsets to promote clean air and water locally.

   *Due to utility restrictions, carbon offsets are not available to customers of UGI Utilities, PECO Gas or Columbia Gas of PA.

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4. Please explain natural gas CHOICE to me.

   Deregulation of the natural gas industry allows customers to CHOOSE their own natural gas supplier. Your gas utility company continues delivering your natural gas, reading your meter and providing emergency service just like they always have. You may now choose WGES to become your low-cost energy supplier.

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5. Does the utility company mind if I choose WGES as my energy supplier?

   No, the utility company wants what's best for customers. Customers benefit from lower costs and expanded choices that may result from competition.

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6. Will I continue to receive one gas bill if I choose WGES as my gas supplier?

   YES! You will continue to receive one bill from your local gas utility company. WGES gas commodity charges will replace the utility's commodity charges and will be listed on your utility gas bill.

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7. Will I be able to continue on the utility's budget bill program if I choose a third-party gas supplier?

   For UGI Utilities and UGI Penn Natural customers: You will be able to remain on UGI Utilities' Budget Billing Plan; however, the Budget Billing Plan will pertain only to UGI Utilities’ distribution charges due to their restrictions. The gas commodity charges (from WGES) will be billed monthly based on the actual amount of gas delivered.

   For PECO Gas customers: Yes, customers will be able to continue to use the PECO Gas Budget Plan following account reconciliation.

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8. Will I save money compared to what I pay my utility company?

   WGES cannot guarantee savings against the utility company's rates since utility rates change monthly or quarterly. For our Fixed Price Plan, your price is guaranteed NOT to change for the full term of your contract. This puts you in control of your gas bill and protects your budget from utility price spikes and fluctuations. Month to month, our Variable Price Plan has a solid history of being lower than utility company rates.

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9. What is a therm?

   A therm is simply a unit of measurement for natural gas. Just as you pay for gasoline for your car by the gallon, you pay for natural gas by the therm. Your total gas bill is comprised of the number of therms you use, multiplied by the cost per therm, plus other gas delivery charges.

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10. What is a Ccf?

    A Ccf is simply a unit of measurement for natural gas. Just as you pay for gasoline by the gallon, you pay for natural gas by the Ccf. Your total gas bill is comprised of the number of Ccfs you use, multiplied by the cost per Ccf, plus other gas delivery charges.

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11. What are WGES CleanSteps^SM Carbon Offsets?

    WGES CleanSteps^SM Carbon Offsets are part of the standard natural gas offer for WGES customers. Your WGES natural gas supply includes locally-sourced CleanSteps^SM Carbon Offsets matched to 5% of your natural gas usage to support clean air and water projects in the Chesapeake Bay watershed. Due to utility restrictions, carbon offsets are not available to customers of UGI Utilities.

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12. Where can I learn more about WGES CleanSteps^SM Carbon Offsets?

    Please visit our WGES CleanSteps^SM Carbon Offsets home page at www.cleansteps.com/offsets.

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13. What if I want to cancel with my current supplier and sign up with WGES?

    We want to have you as our customer, but before switching, carefully review the terms and conditions of the agreement with your current energy supplier along with any utility program stipulations. You must notify your supplier that you are switching to another supplier. Then you must complete, sign and return the WGES consent form.

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14. What is the balancing charge?

    The balancing charge is the amount charged by the utility company to manage the variation in your natural gas usage from day to day and season to season. It covers storage when less gas is needed and peaking when more gas is required. WGES charges the same amount as the utility company for this service.

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15. What happens at the end of my contract term?

    Fixed Price Plan customers receive a renewal offer about 45-60 days before your term is over. However, you are not obligated to renew. Variable Price Plan customers will not receive a renewal notice.

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16. Who will come out to check for gas leaks and respond to emergencies?

    Your utility company will respond to emergencies and check for gas leaks. They still own, operate and maintain all of the gas distribution systems, and you will continue to pay them for that service.

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17. Will I have to get new lines or a new meter?

    No, WGES supplies your energy through existing utility electricity lines and gas meters.

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18. Will WGES perform a credit check?

    WGES may perform credit checks and request financial data on customers. In addition, WGES requires customers to be current with their utility payments.

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19. Who can help me with the utility portion of my bill?

    WGES can answer questions about your bill except for the distribution charges, which originate from your local utility company along with your bill. You can contact your local utility company directly.

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20. How can I enroll?

    For your convenience, WGES offers web-based and telephone enrollment options. The WGES Customer Care Center (1-888-236-WGES or 1-888-236-9437) is available Monday-Friday from 8:00am to 6:00pm for enrollment, questions or any other assistance. Enrollment via the Internet is available right here.

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WGES Offers:

• Low, Competitive prices
• Proven experience and reliability
• WGES supply charges itemized on your Met-Ed or Penelec Bill
• Seamless transition without any service disruptions
• Electricity with earth-friendly wind power
• Green energy options