P.O. Box 24475
Cleveland, OH 44124-0475
Frequently Asked Questions About Energy Choice
For additional information, please contact the WGES Customer Care Center at 1-888-884-WGES.
Natural Gas Supply Service
Electricity Supply Service
CleanSteps® Wind Power
CleanSteps® Carbon Offsets
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What is natural gas deregulation?
Who is WGES and how much experience does WGES have as an energy supplier?
Will I continue to receive one gas bill if I choose WGES as my gas supplier?
Will I be able to continue on my utility company's budget bill program if I choose WGES as my gas supplier?
How do I know that WGES will provide reliable service?
Will I save money by switching my gas service provider to WGES?
How can I enroll?
What if I want to cancel with my current energy supply company and switch to WGES?
Are there any additional charges or cancellation fees?
What is the balancing fee?
Who will come out and check for gas leaks and respond to emergencies?
Who can help me with questions concerning my bill?
What is a therm? (applicable for Washington Gas, Shenandoah Gas and BGE Customers)
What is a CCF? (applicable for Columbia Gas of Virginia, PECO Gas, UGI Utilities, and UGI Penn Natural Gas Customers)
How can I obtain current or historic utility rates?
Why did the WGES door to door agent collect my energy bill(s)?
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