Customer Service
P.O. Box 24475
Cleveland, OH 44124-0475
1-888-884-WGES
wges_info@wges.com
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Frequently Asked Questions About Deregulated Energy
For additional information, please contact the WGES Customer Care Center at 1-888-884-WGES.
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Please explain natural gas deregulation to me.
Will I continue to receive one gas bill if I choose WGES as my gas supplier?
Will I be able to continue on the Utility's budget bill program if I choose a third party gas supplier?
Who is WGES and how much experience does WGES have as an energy supplier?
How do I know that Washington Gas Energy Services is reliable?
Will I save money compared to what I pay my utility?
What is a therm? (applicable for Washington Gas, Shenandoah Gas and BGE Customers)
What is a CCF? (applicable for Columbia Gas of Virginia Customers)
What if I want to cancel with my current third-party marketer and sign up with WGES?
Are there any additional charges or cancellation fees?
What is the balancing fee?
Who will come out and check for gas leaks and respond to emergencies?
How can I enroll?
Who can help me with the utility portion of my bill?
How can I obtain current or historic utility rates?
Why did the WGES door to door agent collect my energy bill(s)?
