Customer Service
P.O. Box 24475
Cleveland, OH 44124-0475
1-888-884-WGES
wges_info@wges.com
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Frequently Asked Questions About Energy Choice
For additional information, please contact the WGES Customer Care Center at 1-888-884-WGES.
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What is electricity choice?
Who is WGES and how much experience does WGES have as an energy supplier?
How do I know that WGES is reliable?
Will I continue to receive one electricity bill if I choose WGES as my supplier?
Will I be able to continue on the utility's company's budget bill program if I switch to WGES?
What is the Utility's Price to Compare?
Can WGES have my electricity term coincide or expire along with my gas term?
What if I sign up with WGES and decide I want to go back to the utility?
Are there any additional charges or cancellation fees?
Will the utility treat me differently if I switch to WGES?
Who will respond to power outages and electricity emergencies?
Who do I contact if I have any questions regarding electricity generation?
Who can help me with the utility (or distribution) portion of my bill?
DEFINITIONS - Please explain the following electricity charges on my bill: Generation, Transmission, Distribution
My electricity bill looks different. Can you explain why?
Will I save money if I switch to WGES?
Is a special meter required?
When will I be switched over to WGES once I sign up?
Will my electricity service be interrupted in any way?
What is an aggregator?
Can I have automatic debit?
Can I pay by credit card?
Does WGES offer a low-income rate or participate in any other low-income programs?
Are any other services available from WGES?
Do you offer online billing?
I want to sign up with WGES, but my name does not appear on the utility bill.
Do I have to sign a contract to enroll with WGES?
What happens at the end of my contract term?
Will WGES perform a credit check?
What is a kilowatt-hour?
Where can I obtain additional information about electricity choice?
